Frequently Asked Questions
How do I order a bin?
There are two easy methods that you can order your waste disposal bin. Call our toll-free number at 1 (877) 324-5329 and speak to our friendly staff. We have personnel standing by 24/7 to provide you with a prompt reply and answer any questions you may have.
How soon do I have to call to reserve a bin?
Collective offers service within 24-hours of request as and when required. It is always advisable for clients to notify us as soon as possible to avoid any interruption of service such as severe weather, road closure, etc. Collective also offers premium same day service or immediate orders. Talk to us to know more about this offer.
How do I pay?
Collective provide several options to make your payment process easy:
- Cheque mailed to mailing address on your invoice
- Credit Card
- Cash – only accepted at our office
- Pre-Authorization – can be set up via debit or credit card
If you do not have an account set up with us, Collective will require deposits prior to all deliveries or services.
Do I have to be on-site when they deliver the bin?
No. A detailed instructions on where you would like the bin to be placed has to be provided prior to delivery, and we will take care of the rest. For precautionary purposes in order to protect our client’s property, particularly the surface where the bin is going to be placed, it is advisable for the client to add a membrane down prior to delivery. We suggest for all aggregate driveways that membranes are placed to avoid cracks and scratches to the surface. At this time, Collective does not provide protective membranes.
Do I have to call or does the bin gets picked up automatically after the agreed upon rental period?
Unless a pre-arranged time has been scheduled in the service agreement, we do not pick-up the bin until we are notified and a pick-up arrangement is made and confirmed.
Will the bin damage my driveway?
Our bins have rolling wheels at the bottom to assist in rolling the bin into place. With that being said, these bins are extremely heavy and even with our smallest bins there is still a possibility that damage could occur. To help mitigate any possible damage, clients should place a flat piece of plywood underneath the bin’s ideal location to avoid any such possibility of damage.
Can I place it on my lawn?
This is not recommended. There is a high potential for damage with the weight of the trucks.
Can I place it on the street in-front of my house?
It depends on your local bylaws. If you are not sure of what applies to you, contact our office and our staff will be happy to help.
What can I throw in the bin?
Depending on the project, nearly all construction materials can be thrown in the same bin. Below is a list of specific items:
· Tree trimming
· Ceramic tiles
The materials below can be extremely heavy. Not only are they hard on our equipment, but it may also be over the legal weight limit to transport on the roadways. These materials should not be thrown into mixed waste bins. Additionally, this will drastically increase the cost of disposal on these bins. Nearly all materials listed below are taken into what is called a Class 3 disposal site. A disposal site primarily for dry waste. Please contact our staff to set up alternative bins to handle these material in a more cost-effective manner. · Compost · Soil/Sand · Bricks · Concrete · Appliances · Insulation with asbestos
How much can I throw in the bin?
We are restricted by transportation regulations on the weight of a truck and the method in which it is being transported.
Our bins can be filled to the top of the walls as long as nothing is sticking out and everything is packed inside the bin. Having contents hanging over the sides and overflowing will cause issues for our staff when picking up the bin and ensuring that the contents remain in the bin during transportation. If you are unsure of the size of bin needed for the type of waste you have, we will happily assist you in making the proper choice.
Can I move the bin?
Clients must not use equipment/vehicles to try to move the bin. Any damage to the bin or driveway will be the responsibility of the client in these instances. If the bin is moved by a client, the driver may not be able to pick up the bin if its position were changed.